Privacy Policy
Effective date: October 2025
Neighbourly ("we", "our", or "us") provides geocoding, address standardization, and boundary APIs that help organizations work with clean and accurate Canadian location data. We respect your privacy and are committed to protecting the personal information you share with us.
1. Information We Collect
We collect information in the following ways:
1.1. Information you provide directly
- Account or contact details (name, email, company) when you sign up for an API key, request access, or contact us.
- Billing information when you purchase a paid plan.
1.2. Information collected automatically
- Technical data such as IP address, browser type, operating system, and request metadata when you interact with our API or website.
- Aggregated usage metrics like request volume, response times, and error rates for performance monitoring.
1.3. Third-party sources
We may receive business or location data from verified open data or public datasets to improve accuracy and service coverage.
2. How We Use Information
We use collected information to:
- Provide and operate the Neighbourly API and related services.
- Improve accuracy, reliability, and performance.
- Communicate about updates, new features, and service notifications.
- Prevent abuse, troubleshoot issues, and ensure network security.
- Comply with applicable laws and regulations.
We never sell personal information or share data with advertisers.
3. Data Retention
We retain account and usage data only for as long as necessary to:
- Fulfil the purposes outlined above, or
- Comply with legal, billing, and auditing requirements.
You can request data deletion at any time by contacting [email protected].
4. Data Security
We use industry-standard safeguards including encryption in transit (HTTPS/TLS), API key authentication, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection.
5. Your Rights
If you are located in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial laws. You may:
- Request access to your personal data.
- Request correction or deletion of inaccurate information.
- Withdraw consent for marketing communications.
To exercise these rights, email [email protected].
6. Cookies
Our website may use cookies or analytics tools (e.g., Google Analytics) to measure usage and improve performance. You can disable cookies in your browser settings.
7. Third-Party Services
Neighbourly may link to third-party platforms (e.g., GitHub, payment providers, documentation tools). Their privacy practices are governed by their own policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
9. Contact Us
For privacy inquiries, please contact: 📧 [email protected]